Refund/Return Policy:
Returns for any product non-defective (unused and
uninstalled) excluding software,
electronic parts, electrical parts, and special order items can be done so
within 15 days from original purchase date. A restocking fee of 15% will be
applied and the customer will be responsible for original shipping charges and
cost of returning the product. Returned merchandise must be in the original
packaging and in resalable condition and include all parts, literature,
manuals, warranty cards, original invoice and rebate forms when applicable,
etc. Please be advised that resalable condition includes the condition of the
shipping box. Electronic items and all installed merchandise are
non-returnable. Please refer to the manufacturer for warranty on these
defective items. All returns require authorization from BadAss Pool Supply, LLC. Please contact us via email to receive a Return Merchandise
Authorization number (RMA) prior to returning products. There will be no
returns on software and or special order items.
FREE DELIVERY-SHIPPING does not mean that there are no
shipping charges incurred by us. FREE DELIVERY-SHIPPING means that we have
included normal shipping charges in the price of the product for the customers’
convenience. If a product is returned per our Return policy, these normal
shipping charges will be deducted if the items or item is returned through no
fault of ours.
In the event that damage occurs during shipping via FedEx,
UPS or USPS, or any Carrier, purchaser must contact BadAss Pool Supply,
LLC within 15 calendar days from delivery date which corresponds with that of
the carriers claim policies, BadAss Pool Supply, LLC will not be held
responsible for replacing damaged items.
In the event that damage should occur during shipping via
Common Carrier, purchaser must have driver note damage at time of acceptance
then contact shipping company immediately to file a claim. BadAss Pool Supply, LLC is not responsible for damage occurred during shipping.
In the event that we ship and item other than the one that
you ordered, BadAss Pool Supply, LLC will cover the shipping cost and
promptly ship out the correct item if the incorrect items is returned within 10
days of your receiving the items. Please contact BadAss Pool Supply, LLC
via email to receive a Return Merchandise Authorization number (RMA) prior to
returning goods. Any item shipped to us without an RMA will be refused.
Returns, defective or otherwise, will not be authorized for
return if the product was shipped by freight truck line (meaning non-UPS, FedEx
or USPS). Your sole remedy in this case will be warranty service from the
manufacturers’ field warranty service centers, unless otherwise stated in
writing by BadAss Pool Supply, LLC. All returned goods are subject to
inspection prior to giving credit.
PerformancePro
Pumps
Any returned products from PerformancePro Pumps is subject
to a 25% restocking fee. Customer is
responsible for return shipping costs. Please contact BadAss Pool Supply,
LLC via email to receive a Return Merchandise Authorization number (RMA) prior
to returning goods. Any item shipped to us without an RMA will be refused.
FREE DELIVERY-SHIPPING does not mean that there are no
shipping charges incurred by us. FREE DELIVERY-SHIPPING means that we have
included normal shipping charges in the price of the product for the customers’
convenience. If a product is returned per our Return policy, these normal
shipping charges will be deducted if the items or item is returned through no
fault of ours.
BadAss Pool Supply LLC
1022 Nevada Highway, Suite 215
Boulder City, NV 89005
Email: info@badasspoolsupply.com
